Return and Refund Policy

1. Nature of Products

Since our products are edible and perishable, we generally do not accept returns once the order has been delivered. This policy helps us maintain hygiene, safety, and product quality standards.

2. Damaged or Incorrect Products

If you receive a damaged product, incorrect item, or a missing item from your order:

• Please inform us within 24 hours of delivery.
• You must share clear photographs of the product along with your order number for verification.

3. Refund Process

If a refund is approved:

• The amount will be credited to your original payment method within 5 to 10 business days.
• In case of prepaid orders, the refund will be processed through the same payment mode used at checkout.
• Shipping charges are non refundable unless the return is due to our error.

4. Corporate and Bulk Orders

For corporate gifting and bulk snack orders, returns are not applicable once the order has been confirmed and processed. In case of transit damage, concerns must be reported within 24 hours of delivery with proper documentation. Resolution will be handled on a case by case basis.

5. Order Cancellation Before Dispatch

Orders can be cancelled before dispatch by contacting our support team. Once the order is dispatched, cancellation is not possible. Refund for approved cancellations will be processed within 5 to 7 business days.

6. Non Eligible Situations

We will not accept returns or offer refunds in the following cases:

• Change of taste preference
• Minor variation in color or texture due to natural ingredients
• Incorrect address provided by the customer
• Failure to report issues within the specified time